Frequently Asked Questions

OUR COOKIE DOUGH

IS SPOON IT! EDIBLE COOKIE DOUGH REALLY SAFE TO EAT UNBAKED?

Yep, it is! This cookie dough you don’t have to pretend you are going to bake 🙂 All ingredients in each of our delicious, homemade recipes are completely safe to consume just as they are – unbaked. We make it with heat treated flour and omitting eggs; thereby making it safe without any risk of getting sick. Yum!

We give you peace of mind, allowing you to eat a piece of cookie dough heaven how you like it best – in 12 amazing flavours that have been perfected for heavenly indulgence.

WHAT ABOUT THE FLOUR YOU USE? IT IS RAW?

There has been concerns of late that using raw flour in edible products that are not baked, may contain some food pathogens (eg. E.coli). Therefore, we use a heat-treated, ready-to-eat flour to be safe and for your peace of mind.

CAN I TRAVEL WITH MY COOKIE DOUGH?

Spoon It! Edible Cookie Dough should be stored in the fridge or freezer. That said, our dough will be fine at a cool room temperature for about a week. If traveling, we recommend freezing it ahead of time and sticking it in a cooler or freezer bag when in transit.

HOW SHOULD I STORE MY SPOON IT! EDIBLE COOKIE DOUGH? HOW LONG WILL IT LAST?

Spoon It! Edible Cookie Dough should be stored in the refrigerator or freezer because it doesn’t contain any additives or preservatives (this is a good thing!). It will however be fine at cool room temperature for up to a week, otherwise rather freeze it. It is also best eaten at room temperature 🙂

If frozen, Spoon It! Edible Cookie Dough lasts up to three months, however, good luck keeping it around that long!

ARE THERE ANY RAW EGGS IN YOUR EDIBLE COOKIE DOUGH?

No, all flavours of Spoon It! Edible Cookie Dough are egg-free.

I FOUND A SMALL CHUNK OF SUGAR IN MY COOKIE DOUGH?

Just like making cookies at home, there will be occasional chunks of sugar. Our homemade recipes are thoroughly blended, but occasionally small sugar chunks will remain.

CAN I BAKE YOUR EDIBLE COOKIE DOUGH?

No, the gourmet edible cookie dough you purchased is made specifically for consuming unbaked. It does not include the ingredients necessary for making delicious baked cookies. Our products are for the ultimate cookie dough lover!

ARE THERE ANY PRESERVATIVES IN YOUR EDIBLE COOKIE DOUGH?

No, there are no added preservatives in the gourmet edible cookie dough you have purchased. All recipes are made with fresh ingredients and immediately frozen or refrigerated to preserve freshness.

IS YOUR STORE KOSHER/HALAL?

No, not yet regrettably. But we are working on it.

DO YOUR PRODUCTS CONTAIN NUTS?

Some of our cookie dough flavors do contain nuts. For those who have a severe allergy, be aware we manufacture in a facility that processes peanuts and tree nuts.

ARE YOUR PRODUCTS VEGAN?

We offer two vegan products, a vegan Cake Batter option and a vegan Funfetti Cake Batter option. We are working on more that will be introduced in 2019.

WHAT ABOUT GLUTEN-FREE?

We are working on making Gluten-free friendly options, stay tuned!


SHIPPING

DO YOU OFFER NATIONWIDE SHIPPING?

Yes, we do. We offer delivery at a flat rate of R90 nationwide in South Africa.

DO YOU SHIP OUTSIDE THE SOUTH AFRICA?

No, sorry!

HOW DO YOU SHIP YOUR SPOON IT! EDIBLE COOKIE DOUGH?

Because of the nature of our product, we take every precaution in making sure that it arrives safely and ready to eat. In order to do that, we ship it frozen in a normal shipping box for speedy delivery.

Read more on our shipping policies here 

CAN I ORDER FOR LOCAL PICKUP OR DELIVERY?

Yes, we are based in the Upper Highway Area in Durban, South Africa and can arrange for collection at an agreed point in this vicinity. If you want to make use of this, simply select “Local pickup” for your shipping option at checkout and your shipping charges will be removed.

We will also be participating at some markets in the above mentioned area, stay tuned on our Facebook and Instagram pages for information.


HAVE OTHER QUESTIONS?

Feel free to email us at nom@spoonit.co.za or use the contact section of our website.